AXA Mansard Health, a health insurance company, has said quality healthcare will be a mirage without a buoyant healthcare provider sector in the health insurance industry.
A statement said the Chief Executive Officer of the company, Tope Adeniyi, disclosed while the company was taking stock of its business operation in 2022.
He also said the company would continue to deliver quality healthcare to its customers and the growth of its service providers across the healthcare value chain in the country.
The chief executive officer said, “Our nation’s healthcare sector has been making steady strides in accessibility, sophistication, and availability.
“While as a nation, we still have some way to go to ensure that affordability, quality, and accessibility are improved, we must commend the efforts of all stakeholders who have brought us this far. And for us at AXA Mansard, our provider network is top on that list.”
Adeniyi acknowledged that the contributions of its organisation, which were over 4,000 service providers included hospitals, eye care centres, dental practices, pharmacies among others.
He said, “We are a customer first organisation, but we recognise that this value can only translate when the service providers share in this core value. So, our approach has been to work with them to complete that experience for our customers.”
While noting that the year came with a lot of challenges, he said AXA Mansard and its service providers were able to work together to weather the storm.
He said, “As with the cost of a lot of other things, the cost of healthcare also went up significantly this year and the increasing awareness of health insurance also impacted some company fundamentals. But despite these challenges, we worked together with our providers to ensure that customers are given the best of care”.
“On our part, we also invested heavily in technology to help reduce the pressure on our providers’ infrastructure and provide quick and easy access to our customers, and overall, ensured that the quality of healthcare services is not compromised. From our telemedicine app that provides access to our customers anywhere and anytime; to the MYAXA App, which provides a one-stop shop to all medical records of our customers; and our increased investment wellness programme such as gym subscriptions, mental health services, and many more.
“This decision came at a huge cost to us because we had to ensure that we don’t pass on the cost of these investments to our customers and that our providers are not also short-changed. But we believe these are what we need to do to continue to grow the
